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Terms & Conditions

Introduction

These terms and conditions apply to all visitors and customers utilizing our website. By using our website, you agree with these terms and conditions as set out by Digital Infinity (PTY) Ltd. Our website uses cookies which are small text files that store information in your browser folders regarding your browsing history on our website. Cookies then remember how you use our site and what you search to allow optimal use of our site for future reference. If any details are submitted through our site such as log in details or email address it helps you remember what those details are for future use. Cookies do not affect your device in any way and are in no way linked to customers personal information. Cookies also allow us to analyze what customers interests are to offer better services and products. They also enhance customer experiences in using the site.

Detailed description of goods and/or services

Digital Infinity (PTY) Ltd is a business consulting company that looks at offering Internet solutions to customers. We offer services regarding virtual private servers, cloud backup and storage, web development and web hosting, cyber security, social media marketing as well as hardware and software products and development.

Conditions Of Sales and Estimates

Rejection of quotes will be subjected to a Quote Rejection Fee of R195.00. Price and specifications could change without notice.
Subject to stock availability & R/$ exchange rates

Acceptable use policy

The policy ensures that all services and products offered by Digital Infinity (PTY) Ltd to customers is compliant with South African Law. It protects any Digital Infinity (PTY) Ltd products and services from improper/ illegal or fraudulent dealings. No user will be permitted to use any data collected from any marketing done by Digital Infinity (PTY) Ltd or attempt to contact any individual or company for their own advancement unless written permission has been given by the director of Digital Infinity (PTY) Ltd. Any unacceptable use or prohibited activity will be dealt with in accordance with the law.

Delivery policy

Collection of purchased hardware is to be collected from our office premises. Stock is subject to availability and upon receipt of payment. Requests will be processed within 7 working days. Export restriction and the offerings on this website are available to South African customers only.

Return and Refunds policy

The provision of goods and services by Digital Infinity (PTY) Ltd is subject to availability. In cases of unavailability, Digital Infinity (PTY) Ltd will refund the client in full within 30 days. Cancellation of orders by the customer will attract a 10% administration fee. Exchanges will only be done if the product is returned undamaged and with all original labels and components. The customer may hand deliver or send the returned / unwanted product back to Digital Infinity (PTY) Ltd at their own expense and risk. Once we have received your returned product and it has been assessed by Digital Infinity (PTY) Ltd and before we can refund you for your returned purchase, all items returned will be thoroughly inspected. We only accept used goods for return and refund if there is a manufacturing defect. Please read all the details of your product’s warranty which comes with the product. If a product has been misused or abused in any manner by you the customer, we will not be able to refund you for your purchase. You will however have the option to have it repaired or replaced at your expense. We reserve the right to refuse a return or an exchange if products are returned damaged, or not in a sale-able condition. Goods not collected within 90 days will be sold to defray costs.

Cancellation and suspension of services

We at Digital Infinity (PTY) Ltd may either suspend or cancel your service at any time at our discretion should the customer not adhere to the payment terms or conditions. Should this occur the customer will have to pay a reinstatement fee of R 500.00 to reactivate the services. Should the customer wish to cancel the service a 30 day calendar month’s written notice to be submitted to info@digitalinfinity.co.za. Any contravention of the acceptable use policy can also constitute reason to terminate services.

Customer Privacy policy

Digital Infinity (PTY) Ltd shall take all reasonable steps to protect the personal information of all our users. All personal information will be kept confidential and secure in accordance with legislation. Please see our privacy policy for more information in this regard.

Payment options accepted

Payment may be made via bank transfer into Digital Infinity (PTY) Ltd bank account, the details of which will be provided on request.

Responsibility

Digital Infinity (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold, customer service and support. The customer’s responsibility is to ensure that proper procedure and use of such services and/or products are in accordance with the Digital Infinity (PTY) Ltd Terms and Conditions including Digital Infinity (PTY) Ltd Policies and procedures.

Disclaimer and limitation of liability

We will to the best of our abilities ensure the accuracy and reliability of the content on our website. The use of the website, products and services is at the user’s own risk. We cannot guarantee that any links or download from the website is free from viruses or any destructive code, but we will take all reasonable precautions to maintain the security of our website. We will not be liable for any malfunction, interruption of service, failures to any online service that is due to reasons beyond our control. Loss or damage to data directly or indirectly due to system malfunction, third party systems, power failures, theft or unlawful use of data, or any computer viruses as a result of customer failing to activate a credible anti-virus. We cannot be liable for any downtime or system failure due to third party services or goods such as Internet service providers, switched telecommunication network providers or any electrical issues which we have no direct or indirect control over. Digital Infinity (PTY) Ltd accepts no responsibility for any errors or omissions on this website and can suspend or terminate the website, products and services at any time without prior notice.

Service agreement

Digital Infinity (PTY) Ltd and the customer enter a service agreement in which the terms of service and any maintenance is specified. The agreement covers any remote assistance using Remote Desktop and Virtual Private Servers. Running backups and installing any updates and monthly system diagnostics. The customers responsibilities are to ensure that all necessary payments are made at the agreed upon intervals to maintain the service. Digital Infinity (PTY) Ltd will notify the customer should there be any service-related maintenance and will notify the customer of any suspicious activity or security threats. Digital Infinity (PTY) Ltd will then give suggestions to the client on how to manage such threats and it is the customers responsibility to implement and or follow the suggestions. It is the customers responsibility to ensure all their employees are aware of the services and policies that are in place regarding the use of the products or services supplied by Digital Infinity (PTY) Ltd. Any services outside what is agreed upon will be billed accordingly. Termination of service refer to cancellation of service session.

Amendments

Digital Infinity (PTY) Ltd reserves the right to change terms of use or any part thereof at any time without notice. Where a major change has been made the customer will be notified via email to read any significant changes or updates that could pertain to them.

Country of domicile

This website Including its products and service offerings are governed by the laws of South Africa and Digital Infinity (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Digital Infinity (PTY) Ltd, Unit 1 Hyperion Close, 24 Sysie Road, Randpark Ridge 2156, Gauteng, South Africa.

DIGITAL INFINITY/ REG NO 2019/089036/07/

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